Refund Policy

1. Payments & Refunds

• All payments for services provided by Promptly Digital are non-refundable unless otherwise agreed to in writing prior to the start of the project.

• Refunds may only be considered if Promptly Digital has not yet begun work on your project. Once work has started, no refunds will be issued.

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2. Cancellations by Clients

• Clients may cancel services at any time by providing written notice via email.

• If cancellation occurs after work has started, clients remain responsible for payment of any completed work or hours already invested.

• Prepaid services that have not yet been started may be eligible for partial refunds at Promptly Digital’s discretion.

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3. Cancellations by Promptly Digital

• Promptly Digital reserves the right to refuse or cancel services if a client violates our Terms & Conditions, engages in fraudulent activity, or fails to provide necessary information or payment.

• In such cases, any unused prepaid funds may be refunded at our discretion.

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4. Service Adjustments

• If you are not satisfied with the initial delivery of a service, Promptly Digital may provide one revision or adjustment (depending on the service package purchased).

• Additional revisions or requests beyond the agreed scope will be billed separately.

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5. Contact Information

For questions regarding this Refund & Cancellation Policy, please contact us through our 'Contact Us' page.